Frequently Asked Questions

Have a question that is not answered below? Feel free to Contact Me and I'll be sure to answer! 
What does it cost?
Rates as of January 1, 2020
60 minute appointment (for new patients, existing patients, people of all ages) - $175       ​
45 minute follow-up appointment - $135
30 minute follow-up appointment - $90
​15 minute follow-up appointment - $45
Vitamin B12 Injection (injection appointment only) - $35
  •  Vitamin B12 Injection add-on to regular 15-60-minute appointment - $15 
​"Super B" Injection (Vitamin B12 + Folate/B-Complex) (injection appointment only) - $45
  • "Super B" Injection add-on to regular 15-60-minute appointment - $25
Qi Beauty Facial Treatment (75-90 minutes) - $160

Miscellaneous fees: 
  • Prescription refills by phone - $25
  • Letters of medical necessity - $30
GST and Medical Tax Credits?
All naturopathic appointment fees are GST exempt. Recommended treatments involving natural health products are not tax exempt. 
​Naturopathic appointment fees are eligible to be applied to your medical tax credits in BC. Retain your receipts for services provided in order to claim them on your annual tax return.
Is Naturopathic Medicine covered by Extended Health Plans?
​Many extended health plans cover naturopathic medicine, although this can vary between individual plans. Be sure to check with your specific insurance provider to understand your coverage. Dr. Volk is able to offer direct billing in the clinic for some insurance companies and can provide patients with an itemized receipt that can be submitted for reimbursement to those not included, or for those being treated remotely. Currently able to bill directly through: ​
  • First Canadian
  • Industrial Alliance
  • Johnson Inc
  • Maximum Benefit
  • Blue cross
  • Manulife
  • Sunlife
  • Great-West Life
  • Chamber of Commerce​
  • Johnston Group Inc
  • CINUP
  • COWAN
  • Desjardins​
  • ​Green Shield
Are NDs covered by the Medical Services Plan of BC (MSP)?
​Generally speaking, ND’s are not covered by MSP unless the patient qualifies for MSP premium assistance.
Here is an excerpt from the Ministry of Health website:
“For MSP beneficiaries receiving premium assistance, MSP contributes $23 per visit for a combined annual limit of 10 visits each calendar year for the following services: acupuncture, chiropractic, massage therapy, naturopathy, physical therapy and non-surgical podiatry. For specifics on eligibility call Health Insurance BC at 1-800-663-7100.”
What to bring to your initial full appointment? 
  • Please bring with you all current medications and supplements for Dr. Volk to review. 
  • Please bring any recent or past labs or imaging results, as they can be valuable for your health assessment. In British Columbia, recent lab results can be accessed by registering for my e-health.
  • New Patient Intake Forms must be completed in time for your initial visit, whether online or in person. If you complete your paperwork at the time of your first appointment, arrive early, as this can take time. For in-person or online appointments, it is strongly recommended that you print and complete required paperwork in advance (or complete online forms, if consulting remotely). Faxing or mailing in your forms 4-7 days before your appointment time allows Dr. Volk to review your case in advance and ensures your appointment time is optimized. If you mail your forms, it is recommended that you keep a copy. Intake paperwork will be sent by email to new patients when they schedule their first full appointment. For those patients who schedule online consults, online paperwork can be completed at the time of your appointment booking.

I scheduled a 15-minute meet and greet. What should I bring? 

Just bring yourself! This appointment is designed to meet Dr. Volk and to learn generally how naturopathic medicine might help you. Diagnoses and naturopathic treatments will not be recommended at this time. Diagnosis and treatment recommendations are determined based on a comprehensive history that will be collected at your first full appointment. 
What takes place during the initial appointment? 
At your first appointment, Dr. Volk will be collecting your medical history, which involves asking a lot of questions! She will ask about your current health concerns, past medical history, social history, family history, allergies, medications, supplements, and conduct a thorough head-to-toe review of systems. An initial physical exam will then be performed. You will leave the office with an initial treatment plan, which may include any number of treatment options listed on the services page. Patient preferences and values are supported and respected in developing her treatment plans. Dr. Volk will determine the duration of your treatment and timeline for follow-up visits on a case-by-case basis, depending on the complexity of your health concerns. 

How can I prepare for my Qi Beauty Treatment? 

Just bring yourself and get ready to R E L A X! Your face will be cleansed so you may wish to skip wearing makeup the day of your treatment or to bring makeup with you if you wish to reapply makeup after your treatment. 

New Patients Are Welcome at:

577 Rose Avenue
Kelowna, British Columbia, Canada, V1Y 5J7
Phone: 778•760•3400 | Fax: 778•373•1903